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Posted: 15 February 2012 - 0 comment(s) [ Comment ] - 0 trackback(s) [ Trackback ]
Category: Off-beat

So are there recent examples of CEOs who have failed (and are failing) at these 7 habits? Or who do do we recognize in South African company's?? 

And keep in mind that the worst CEOs always start by exhibiting one of these habits and then see them snowball into other habits over time.

Habit # 1: They see themselves and their companies as dominating their environment

Some people asked: Isn’t it a good thing that the CEOs think they and their companies can “dominate” their competitors? Isn’t self-confidence and the desire to run through walls — like an excited football team before a game — a good thing?

Well, Finkelstein’s research showed that – in small doses – all of these 7 habits were positive things. However, they all become negatives when taken to extremes. You never want self-confidence to cross the rubicon and become self-delusion. .

The CEOs who fail at Habit 1 have a ‘King Midas Complex.’ They think that anything they touch will turn to go. They believe they can succeed in any business that they enter – no matter if they or the company have any relevant experience in it. They believe that they’ve been successful before and can do it again – no matter the industry. Signs of this habit are when a company over-expands – usually through doing too many acquisitions that they can’t digest. 

(From the day eBay bought Skype until today, eBay’s stock is down 15% while the Nasdaq is up 33%.)

Habit #2: They identify so completely with the company that there is no clear boundary between their personal interests and their corporation?s interests

CEOs sometimes get the lines blurred between what’s good for them personally and what’s good for their companies. If they are successful, they conclude that’s good for the company. However, a lot of times, CEOs can  spend an extraordinary amount of time or company money on things that they are interested in but which lack a clear benefit to the company itself. They assume that pursuing something that’s good for them will be good for the company — or at least do their company no harm. Here are some egregious examples:

Jim Balsillie focused on just prior to and after the iPhone was introduced? Buying a hockey team. (was the co-CEO for Research In Motion (RIMM) 

Habit #3: They think they have all the answers

As  said before, it’s good to be confident. It’s not good to be arrogant.

CEOs who think they have all the answers — and are always quick to assert that they know what to do at all times — are usually too quick pulling the trigger finger and end up shooting themselves and their companies in the foot. This habit is all about over-estimating your own abilities and saying you have the answers to a problem when you clearly don’t — or even don’t understand what the problem is in the first place. A great recent example of this was Carol Bartz at Yahoo!

Carol Bartz:

The fiery Bartz always believed she knew exactly what to do to turn the company around — even though she had no prior experience working in the consumer Internet space. Yet, the media immediately embraced Bartz for her self-confidence after her first conference call:

Habit #4: They ruthlessly eliminate anyone who isn’t completely behind them

The best CEOs encourage open debate among the senior management team and employees. It’s all about finding the best ideas that serve the customers which is important. The spectacularly unsuccessful CEOs don’t like to have their opinions challenged. They also look out for junior executives who could one day be seen by the board of directors as a potential replacement CEO. Rather than let them stick around, the spectacularly unsuccessful CEOs seek to remove those potentially threatening executives — leaving only “yes men” and other executives who likely don’t have the right skills to be CEO one day.

(Perhaps the most famous CEO to suffer from this habit though was Citigroup’s Sandy Weill when he forced out Jamie Dimon from the bank in 1998. Today, Dimon is the king of all bank CEOs in America, leading JPMorgan Chase. Back in 1998, Dimon was equally well-admired internally at Citigroup. Most believed he would succeed Sandy Weill upon retirement, not just because of Dimon’s abilities but because he and Weill had worked to together since Jamie graduated from Harvard Business School starting at American Express) (AXP).

However, Dimon and Weill got in a fight when Dimon refused to give Weill’s daughter, Jessica Bibliowicz, a promotion on her merits. Dimon reemerged as the CEO of Bank One 18 months later in Chicago and later became President of JPMorgan Chase in 2004 when they bought Bank One. Weill, meanwhile, passed the baton to his top lawyer Chuck Prince, who many consider responsible for almost destroying Citigroup in the crisis of 2008.

In December 2006, Citi hit a high of $557/share (pre-reverse split adjusted). It now trades for $34.

Habit #5: They are consummate spokespersons, obsessed with the company image

 

This habit got a lot of push-back last month. Readers complained: “Wasn’t Steve Jobs obsessed with his company’s image? He did ok, didn’t he?” But, like the other habits, this one is all about balance. The research clearly shows it’s not wrong to be obsessive about your company’s image (as Jobs was) but it is if you do that at the expense of paying attention to the actual operating performance of the company (as Jobs clearly didn’t).???

If you’re a CEO craving PR coverage and not focusing enough on running your business, you’re breaking this habit. 

 

Habit #6: They underestimate obstacles

If you are constantly under-estimating obstacles about to knock-off your company from its perch atop of a market, it’s only a matter of time before that catches up to you. You’ve got to be confident enough to work hard to be successful in any business, but the research shows that ex-Intel (INTC) CEO Andy Grove was right when he said that “only the paranoid survive.”

You’ve got to keep a healthy sense of paranoia as a CEO. That’s what keeps you on your toes and in touch with the markets needs. Brushing off potential threats is usually a sign of a big blind spot for your company.

Steve Ballmer:

Apple has been one of the most disruptive companies in the world in the last 5 years. The iPhone wasn’t available 5 years ago and it now accounts for over half of Apple’s revenues and some believe over 70% of its profits.

Apple has left a trail of mobile phone company CEOs’ bodies in its wake, including those from Nokia (NOK), Palm, and RIM.

Steve Ballmer is still the CEO of Microsoft and the company has been doing well of late. At the time of this writing, its stock is at a 52 week high. However, Ballmer will probably go down in history for the CEO who most under-estimated the potential of iPhone because of this one TV interview:

Windows Mobile Phones were completely killed off in a few short years and now Microsoft is just coming back to market with its totally rethought mobile phone software based on what the market came to expect from iPhone.

To be fair to Ballmer, listen to this reaction from RIM’s Jim Balsillie about what he thought of the iPhone in June 2007:

Balsillie also brushed off concerns that RIM will face strong competition from the iPhone from here on in. Apple is launching the iPhone with only one carrier, AT&T, in one country while RIM is all over the world on  dozens of providers.

“I’ve said before they did us a great favour because they drove attention to the converged appliance space,” he said. “The attention to it has quite frankly been overwhelmingly positive for our business.”

It didn’t work out that way.

Habit #7: They stubbornly rely on what worked for them in the past

Here is another habit which elicited strong reader reaction after the last post. Isn’t it a good thing for CEOs to do the things that have previously made them successful in the past? After all, if someone’s a good sales person, what’s wrong with continuing to sell as you’ve always done in the past?

The research did find that most CEOs has one or two defining moments in their career path prior to them be selected to become CEO. These successes might have been developing a winning product, cutting costs in order to turn around a problem division, or entering some new geography.

However, being a CEO is a very complex job compared to preceding jobs in a career path. If you’ve been a financial person all your career, you need to learn about Sales and Marketing. If you come from a Marketing background and become a CEO of a technology or financial firm, you have to ensure you deeply understand the other sides of that business.

 

By Eric Jackson (excerpts)

 

 

Posted in: Executive

 

 

 


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